Refund policy

Returns

Perishable goods (such as food items) cannot be returned unless they are damaged or defective upon receipt.

Refunds

Refunds are issued exclusively in the form of store credit.
Once we receive and inspect your return, we will notify you via email regarding the status of your return.
If your return is approved, a store credit will be issued and sent to you via email. This credit can be used toward future purchases on our website.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt at Hi@TheFlavorGang.ca with a description and photo of the issue. We will work with you to resolve the problem, including providing a store credit if necessary.

Non-Returnable Items

Certain items are non-returnable, including:

Perishable goods (unless damaged or defective)
Gift cards
Sale items

Return Process

Contact us at Hi@TheFlavorGang.ca to initiate a return.
Provide your order number and details about the item.
Ship the item to the address provided by our team. Customers are responsible for return shipping costs.

If you have any questions about our return and refund policy, please don’t hesitate to contact us at Hi@TheFlavorGang.ca

Thank you for shopping with The Flavor Gang Canada!